Refund Policy
Last updated: January 15, 2026
Overview
At Sika Kudi Jackpot, we strive to provide a fair and transparent lottery experience. This Refund Policy outlines when refunds are available and the process for requesting them. Please read this policy carefully before making purchases.
Key Points
- Tickets can be refunded before the draw cutoff time
- Cancelled draws are always refunded automatically
- Tickets for completed draws cannot be refunded
Refund Eligibility
Cancelled Draw
EligibleIf a draw is cancelled by the operator, all tickets for that draw are automatically refunded.
System Error
EligibleIf a system error prevents your ticket from being properly registered, you are eligible for a refund.
Duplicate Charge
EligibleIf you were charged multiple times for the same ticket, duplicate charges will be refunded.
Failed Deposit
EligibleIf funds were deducted from your mobile money but not credited to your account, you can request a refund.
Before Draw Cutoff
EligibleTickets purchased in error may be refunded if requested before the draw cutoff time.
After Draw Cutoff
Not EligibleTickets cannot be refunded once the draw cutoff time has passed.
Played Tickets
Not EligibleTickets for draws that have already been executed cannot be refunded.
Change of Mind
Not EligibleWe do not offer refunds for change of mind after the draw cutoff.
How to Request a Refund
Contact Support
Email us at support@sikakudijackpot.com with your account details and the reason for refund.
Review Process
Our team will review your request within 2 business days and confirm eligibility.
Refund Processing
Approved refunds are processed within 3-5 business days to your original payment method.
Processing Times
| Refund Type | Processing Time |
|---|---|
| Cancelled draw refunds | Automatic (within 24 hours) |
| Pre-cutoff ticket refunds | 1-3 business days |
| System error refunds | 3-5 business days |
| Deposit error refunds | 5-7 business days |
* Processing times may vary depending on your payment provider.